Last updated: September 26, 2026
We want you to enjoy your jewelry. If a piece is not right for you, please get in touch so we can help with a return or exchange.
Returns and exchanges within 30 days
We accept returns and exchanges within 30 days of delivery. Please use our contact form and include your order number and the item you would like to return or exchange. Contact us before sending it back so we can provide the correct return address and instructions, and send the item back within the 30-day window.
This policy applies to purchases made directly through this website. If you bought through our Etsy shop, please contact us through your Etsy order so the return and refund stay connected to that purchase.
Item condition and return shipping
Please return the piece in its original condition, with any included chain, cord, or other components. Pack it securely to protect the stones and wirework; using the original packaging is helpful when available.
You are responsible for return shipping costs for a change-of-mind return or exchange. We recommend a tracked service and keeping your shipping receipt. If the item comes back in a different condition, any resulting loss in value may reduce the refund. We will explain any adjustment.
Refunds and exchanges
After the returned item arrives, we will check its condition and let you know about the refund or exchange. Approved refunds go back to the original payment method. Your payment provider may need additional time to show the credit.
Exchanges depend on availability, since many pieces are one of a kind. We will confirm the replacement, any price difference, and any shipping charge with you before proceeding. If the piece you want is unavailable, we can handle an eligible return for a refund instead.
Damaged, incorrect, or missing items
Please use our contact form promptly if your order arrives damaged, is missing something, or does not match its description. Include your order number and describe the problem. Keep the item and packaging; we may ask you to share photographs when we reply.
The buyer-paid return shipping rule above applies to change-of-mind returns. If we sent an incorrect or defective item, we will arrange an appropriate remedy and cover any return shipping needed to resolve our error.
Cancellations
We do not accept routine order cancellations. If there is a problem with your order, please contact us as soon as possible. This does not limit any cancellation or refund right you have under applicable law, including rights when we cannot ship within the promised time.
Your consumer rights
This policy does not reduce any rights you have under applicable consumer law, including rights relating to damaged, defective, or incorrectly described goods. Any legally required cancellation or return period applies even if it differs from the policy above.
Questions? Send us a message through our contact form, and we will help you with the next step.